About
Dynamic and self-motivated IT Consultant and Customer Service professional with extensive experience in healthcare support, IT systems management, and research. Proven ability to manage client communication, maintain accurate records, ensure timely billing and collections, and provide seamless IT support. Adept at problem-solving and organizational skills, driving efficiency and enhancing user satisfaction.
Work
Nyeri, Nyeri, Kenya
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Summary
Manages patient communications and administrative tasks within a healthcare setting, ensuring efficient service delivery and accurate record-keeping.
Highlights
Managed high-volume inbound and outbound patient communications, scheduling appointments and providing critical service information to enhance patient experience.
Maintained accurate and confidential patient records using medical software, ensuring data integrity and compliance with privacy standards.
Provided comprehensive administrative support, streamlining inter-departmental coordination for efficient patient care and operational flow.
Resolved patient concerns professionally and efficiently, contributing to improved patient satisfaction and retention rates.
Supported accounts receivable by ensuring accurate billing, tracking payments, and conducting timely follow-ups on overdue accounts, contributing to financial health.
Nyeri, Nyeri, Kenya
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Summary
Oversaw IT infrastructure and operations, ensuring seamless connectivity and system functionality across multiple departments.
Highlights
Optimized network infrastructure through efficient cable management and proactive internet troubleshooting, minimizing downtime and improving connectivity.
Installed and maintained PABX systems, ensuring reliable internal and external communication channels for business operations.
Managed critical server and computer systems across departments, ensuring seamless IT operations and maximizing organizational productivity.
Provided comprehensive technical support, resolving hardware and software issues to maintain high system availability and user satisfaction.
Nyeri, Nyeri, Kenya
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Summary
Conducted extensive research and data collection activities to support constitutional implementation and healthcare policy development.
Highlights
Conducted comprehensive qualitative and quantitative data collection, including interviews, focus group discussions, and case studies, for national research initiatives.
Authored comprehensive research reports and supported the integration of rights-based approaches, influencing healthcare policy development.
Contributed to the development of service charters for public health facilities, enhancing service delivery standards and public accountability.
Nyeri, Nyeri, Kenya
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Summary
Managed patient registration, appointment scheduling, and confidential medical data entry to support healthcare operations.
Highlights
Registered patients and efficiently managed appointment bookings, optimizing patient flow and reducing wait times.
Captured and secured sensitive medical data, upholding strict confidentiality standards and ensuring data integrity.
Compiled accurate reports for internal use, providing data-driven insights to support operational improvements and strategic planning.
Languages
English
Swahili
Skills
Technical Skills
IT Systems Management, Network Infrastructure, Internet Troubleshooting, PABX Systems Installation & Maintenance, Server Management, Computer Systems Management, Medical Software Utilization, Data Entry, Data Confidentiality.
Customer Service & Communication
Patient Communication, Client Communication, Conflict Resolution, Patient Record Management, Appointment Scheduling, Administrative Support, Inter-departmental Coordination.
Financial & Operations
Accounts Receivable, Billing, Payment Tracking, Collections, Financial Record Keeping, Operational Optimization.
Core Competencies
Problem-solving, Organizational Skills, Attention to Detail, Team Collaboration, Networking, Confidentiality.
Interests
Hobbies
Traveling, Reading Books, Gaming, Solving Puzzles, Playing Team Sports.