Patrick Wagura Taittie

IT Consultant & Customer Service Professional

Nyeri, KE.

About

Dynamic and self-motivated IT Consultant and Customer Service professional with extensive experience in healthcare support, IT systems management, and research. Proven ability to manage client communication, maintain accurate records, ensure timely billing and collections, and provide seamless IT support. Adept at problem-solving and organizational skills, driving efficiency and enhancing user satisfaction.

Work

ONQ Kenya

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Customer Service Representative – Patient Services Division

Nyeri, Nyeri, Kenya

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Summary

Manages patient communications and administrative tasks within a healthcare setting, ensuring efficient service delivery and accurate record-keeping.

Highlights

Managed high-volume inbound and outbound patient communications, scheduling appointments and providing critical service information to enhance patient experience.

Maintained accurate and confidential patient records using medical software, ensuring data integrity and compliance with privacy standards.

Provided comprehensive administrative support, streamlining inter-departmental coordination for efficient patient care and operational flow.

Resolved patient concerns professionally and efficiently, contributing to improved patient satisfaction and retention rates.

Supported accounts receivable by ensuring accurate billing, tracking payments, and conducting timely follow-ups on overdue accounts, contributing to financial health.

Kisaju Enterprises / Abai Lodges

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IT Consultant

Nyeri, Nyeri, Kenya

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Summary

Oversaw IT infrastructure and operations, ensuring seamless connectivity and system functionality across multiple departments.

Highlights

Optimized network infrastructure through efficient cable management and proactive internet troubleshooting, minimizing downtime and improving connectivity.

Installed and maintained PABX systems, ensuring reliable internal and external communication channels for business operations.

Managed critical server and computer systems across departments, ensuring seamless IT operations and maximizing organizational productivity.

Provided comprehensive technical support, resolving hardware and software issues to maintain high system availability and user satisfaction.

Commission for the Implementation of the Constitution (CIC)

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Enumerator (Research Assistant)

Nyeri, Nyeri, Kenya

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Summary

Conducted extensive research and data collection activities to support constitutional implementation and healthcare policy development.

Highlights

Conducted comprehensive qualitative and quantitative data collection, including interviews, focus group discussions, and case studies, for national research initiatives.

Authored comprehensive research reports and supported the integration of rights-based approaches, influencing healthcare policy development.

Contributed to the development of service charters for public health facilities, enhancing service delivery standards and public accountability.

CHS (Centre for Health Solutions) – Thangathi Health Center

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Data Entry Clerk

Nyeri, Nyeri, Kenya

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Summary

Managed patient registration, appointment scheduling, and confidential medical data entry to support healthcare operations.

Highlights

Registered patients and efficiently managed appointment bookings, optimizing patient flow and reducing wait times.

Captured and secured sensitive medical data, upholding strict confidentiality standards and ensuring data integrity.

Compiled accurate reports for internal use, providing data-driven insights to support operational improvements and strategic planning.

Education

Outspan Medical College

Nyeri, Nyeri, Kenya
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Diploma Clinical Psychology

Kiriti Secondary School

Nyeri, Nyeri, Kenya
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Secondary Education O Levels

Wema Central Academy

Nyeri, Nyeri, Kenya
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Primary Education Primary Education

Languages

English

Swahili

Skills

Technical Skills

IT Systems Management, Network Infrastructure, Internet Troubleshooting, PABX Systems Installation & Maintenance, Server Management, Computer Systems Management, Medical Software Utilization, Data Entry, Data Confidentiality.

Customer Service & Communication

Patient Communication, Client Communication, Conflict Resolution, Patient Record Management, Appointment Scheduling, Administrative Support, Inter-departmental Coordination.

Financial & Operations

Accounts Receivable, Billing, Payment Tracking, Collections, Financial Record Keeping, Operational Optimization.

Core Competencies

Problem-solving, Organizational Skills, Attention to Detail, Team Collaboration, Networking, Confidentiality.

Interests

Hobbies

Traveling, Reading Books, Gaming, Solving Puzzles, Playing Team Sports.